Help Desk Specialist (Bronx)

Compensation

: $46,370.00 - $94,120.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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As an IT Helpdesk Specialist you will be responsible for:

  • Responding to requests for technical assistance in person, via phone, or electronically
  • Installing software and updating hardware
  • Diagnosing and resolving technical hardware and software issues
  • Researching questions using available information resources
  • Advising users on appropriate actions
  • Following standard helpdesk procedures
  • Logging all helpdesk interactions
  • Administering helpdesk software
  • Re-directing problems to the appropriate resource

The ideal candidate will possess the following skills and abilities:

  • 3-5 years of experience
  • Proficiency in Windows 7, Windows 8 and Microsoft Office
  • Basic Network Troubleshooting skills
  • PC Imaging
  • Familiar with mobile device (phone/tablet) setup and use
  • Excellent customer service skills
  • Ability to work outside normal business hours if required to include evenings and weekends

*sa


Associated topics: assist, client, information technology, network, support, support analyst, technical, technical support, technician, technician ii * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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