Customer Service Agent

Compensation

: $29,765.00 - $48,470.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Williams-Sonoma Inc.Customer Service Agents Work from Home in Phoenix!Training starts Monday June 29th!!Job Description: Why you and why us?Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.Job Duties: Your day to daySolve the problem efficiently: Quick with qualityMake it personal: Take ownershipInspire customer loyalty: Give them a reason to come backListen Carefully: Be attentiveEmphasize our effort: Because we careWhat Benefits do you offer?40% Discount on most merchandise!Full benefits / 401kFun contests / rewards and recognition programsGrowth / Promotional OpportunitiesPaid Training from the comfort of your homeOvertime, overtime, overtimePay = $12.00/hrEssential Functions: The nuts and boltsAddress customer questions and concerns regarding product and delivery informationProvide product information, review alternative solutions if an item is out of stock and place orders for the customer.Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.Check inventory, process returns, issue replacements and credits for damaged or defective merchandisePerform other duties as assignedQualifications: What you need to applyHigh School diploma or GED1 2 years previous customer service experienceExperience in a performance-based or metric-driven environmentStrong ability to communicate both verbally and written with capable data entry skillsImportant Facts: MUST HAVE THESE FOR CONSIDERATIONFull Time availabilityAbility to complete mandatory paid training for 3 weeks - 100% attendance is requiredMust live in the state of ArizonaMust have a computer/PC/MAC with compatible OS and webcamMust have a computer USB headset with microphoneComputer must be hard wired to your router as WiFi is not allowed due to bandwidth constraintsAcquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training (Not sure if you have this? Check here: )WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR OPERATING SYSTEM IS COMPATIBLE. This will be sent after you apply.*Interested in learning a little more? Check out this video below!
Associated topics: agent, call center associate, csr, customer care representative, customer service specialist, internship, phone, service, service representative, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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