Desktop / Help desk Support (Bronx)

Compensation

: $69,020.00 - $105,470.00 /year *

Employment Type

: Full-Time

Industry

: Administrative/Clerical



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SUMMARY OF POSITION:The Messaging System Specialist assists in the building and administering enterprise messaging and collaboration systems. To that end, the position requires administration of products, improvement of services, interaction with users, and strategic planning.Administration of the global messaging architecture and troubleshoot problems. Environment includes Exchange 2016, Enterprise Vault, Skype for Business 2015, BlackBerry and Mobility (MaaS360). Management of security appliances (Proofpoint and Symantec PGP Gateways). Assistance with regular maintenance. Input on server topology. Work with Messaging Team to improve, upgrade and implement improvements to the messaging environment.Assisting offices, administrators, and users outside New York after New York s regular coverage hours in troubleshooting servers and client issues. Interact with the Support Center to address any inquiries and any open issues.Tuning and monitoring the Exchange, Lync, BlackBerry and Mobility (MDM solutions) servers and processes. This includes the administration of e-mail and databases. Troubleshoot server errors & interact with Microsoft Technical Support to solve problems in the fastest possible time.Leads the analysis of the current technology environment to detect critical deficiencies and recommend solutions for improvement. This includes, leading the analysis of technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture.Monitoring for held and dead mail, routing problems, operation of Trend Micro Scan Mail and our anti-spam solution: Proofpoint.Perform such other responsibilities as may be assigned from time to time.. Skillset Required: SUMMARY OF POSITION:The Messaging System Specialist assists in the building and administering enterprise messaging and collaboration systems. To that end, the position requires administration of products, improvement of services, interaction with users, and strategic planning. Administration of the global messaging architecture and troubleshoot problems. Environment includes Exchange 2016, Enterprise Vault, Skype for Business 2015, BlackBerry and Mobility (MaaS360). Management of security appliances (Proofpoint and Symantec PGP Gateways). Assistance with regular maintenance. Input on server topology. Work with Messaging Team to improve, upgrade and implement improvements to the messaging environment. Assisting offices, administrators, and users outside New York after New York s regular coverage hours in troubleshooting servers and client issues. Interact with the Support Center to address any inquiries and any open issues. Tuning and monitoring the Exchange, Lync, BlackBerry and Mobility (MDM solutions) servers and processes. This includes the administration of e-mail and databases. Troubleshoot server errors & interact with Microsoft Technical Support to solve problems in the fastest possible time. Leads the analysis of the current technology environment to detect critical deficiencies and recommend solutions for improvement. This includes, leading the analysis of technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture. Monitoring for held and dead mail, routing problems, operation of Trend Micro Scan Mail and our anti-spam solution: Proofpoint. Perform such other responsibilities as may be assigned from time to time.
Associated topics: desktop, help, information technology, information technology analyst, pc, service, support analyst, systems administrator, technical, technician iv * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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