Customer Service Representative Call Center

Compensation

: $29,880.00 - $39,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



How will this role have an impact?

This role will report to our Member Engagement Manager.

Under the supervision of the Member Engagement Manager, contacts members of various Medicare and/or Medicaid health plan providers by phone to offer, explain and schedule a free in-home healthcare risk evaluation. Subsequently assigns and schedules contracted provider for each confirmed evaluation appointment. Adjusts and resets appointments and schedules as may be required. Works diligently to meet department goals for appointments scheduled.

What will you do?

    • Meet scheduling goals.
    • Respond well to coaching and supervision.
    • Present a positive and professional face to clients, health plan members and workforce members.
    • Make phone calls to Medicare and/or Medicaid health plan members to offer, explain and schedule a free in home health risk evaluation.
    • Follow provided CMS and health plan approved script when discussing health risk evaluation opportunity with potential member; ensure member understands and is comfortable with the terms of the evaluation; answer questions.
    • Follow departmental procedures when communicating with members.
    • Accurately record notes on member files related to their information and status.
    • Schedule providers to conduct health risk evaluation of members in their homes or other mutual agreed upon place; schedule providers within assigned geographic area; allow for appropriate time and distance between appointments.
    • Adjust and reschedule appointments with both members and contracted providers as needed; communicate with Operations Support team members and Member Engagement Managers when cancellations and rescheduling occurs.
    • Return voice mail messages from members in a timely manner.
    • Work overtime as determined by business needs.
    • Report member complaints immediately to Member Engagement Managers.
    • Responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities
    We are looking for someone with:
    • High School Diploma or equivalent.
    • Previous sales, customer service, retail or service industry experience preferred
    • At least 2 years successful work experience
    • Accurate data entry skills
    • Basic skills in MS Office

About Us:

Signify Health partners with leading health plans, healthcare providers, biotechnology and pharmaceutical companies, and technology companies to improve the quality of life by providing comprehensive care where and when it's needed most. In addition, Signify Health delivers software and services that enable payers, employers and at-risk providers to organize and finance healthcare delivery around a patient's episode of care. With an innovative logistics and clinical workflow technology platform, exhaustive data set, and an unparalleled national clinical network, the company provides tech-enabled care services to vulnerable populations within the routine of their daily lives to improve health and quality of life. Signify Health delivers its services to partners at more than 1,000 healthcare locations nationwide and serves well over one million health plan members each year, providing health risk evaluations, complex care management, outcomes-based pharma services, and specialized medical services in the home and other convenient locations. Signify Health has multiple offices in Texas with additional locations in Connecticut, New York and South Dakota. To learn more, please visit .


Associated topics: agente de servicio al cliente, associate, call center, call center specialist, csr, customer care associate, intern, internship, rep, system support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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