Call Center/Customer Service Rep, Part-Time, Second Shift, 24 hrs/wk

Compensation

: $36,180.00 - $53,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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JOB DUTIES AND RESPONSIBILITIES:

  • Places, receives, and routes a high volume of calls through a switchboard.
  • Maintains working knowledge of switchboard and staff paging features and functions.
  • Promptly answers all inbound and internal calls in professional manner; identifying the hospital and using appropriate salutations.
  • Page members of the hospital staff via radio, paging system(s) and/or public address systems.
  • Notify required on-call personnel of emergency situations.
  • Prepare and communicate shift turn-over documentation; identifying any pending issues, on-going issues or closed issues.
  • Covers Emergency Operator Station, monitoring alarms and alerts to provide notification and dispatch services to security and emergency on call teams as required by the given situation.
  • Provides base communication support for emergency Coordinator and/or Hospital Supervisor to assist situation command and control.
  • Provide overflow operator services to assist Service Improvement department, Infolink and other ancillary hospital departments with call based service assistance.
  • Work variable shifts to provide continuous departmental coverage.
  • PHYSICAL AND SENSORY REQUIREMENTS:

    Sitting for up to 8 hours per day, 4 hours at a time. Continuously fingering and handling for data entry, typing, etc., and occasional twisting and turning. Uses upper extremities for occasional lifting and carrying of up to 20 pounds of files. Frequently stoops, bends, or reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation and telephones. Seeing as it relates to general vision. Visual monotony when reading reports and reviewing computer screens.

    EDUCATION:

    High School diploma or equivalent. Associates and/or Bachelors degree preferred.

    TRAINING AND EXPERIENCE:

    Two years experience in a Call Center is preferred

    SCHEDULE:

    Second shift. Start time 2:45pm. 3 shifts a week. Every other weekend. Every other holiday. Availability to pick-up extra shifts if needed, to be flexed to evenings or nights on occasion.

    Please complete your application using your full legal name andcurrent home address. Be sure toincludeemployment history forthe past seven (7) years, including your present employer. Additionally, you areencouraged to upload a current resume, including all work history, education, and/or certifications andlicenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

    St. Luke's University Health Network is an Equal Opportunity Employer.


    Associated topics: agente de servicio al cliente, call center representative, call center specialist, customer care associate, customer care representative, customer care specialist, customer service associate, product support, rep, technical assistant * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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