Help Desk Analyst I

Employment Type

: Full-Time


: Customer Service/Call Center

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Contact Robert Half Technology if you want to become a Help Desk Analyst in an innovative and fast-paced work environment. This job is for a creative with a talent for solving both routine and unique problems. Help support field users with a highly visible role that has a positive impact on both the department and the company. Located in Allentown, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role. For immediate consideration please contact

Major responsibilities

- Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups


- Familiarity with basic networking concepts

- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

- Demonstrated knowledge of user administration and bug fixing in a client server environment

- 2+ years of prior experience

- Prior experience with IT support ticketing systems

- Strong problem-solving skills

- Foundational knowledge in Cisco CCNA

- Comprehensive knowledge of Microsoft Windows

- Comptia A+ experience

- Strong familiarity with Android Devices

- Microsoft Windows 10 experience required

For immediate consideration please contact

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

? 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

**Salary:** DOE

**Location:** ALLENTOWN, PA

**Date Posted:** October 30, 2019

**Employment Type:** Temporary

**Job Reference:** 03710-#######041

**Staffing Area:** Technology
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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