Help Desk Analyst I

Employment Type

: Full-Time


: Customer Service/Call Center

Contact Robert Half Technology if you want to become a Help Desk Analyst in an innovative and fast-paced work environment. This job is for a creative with a talent for solving both routine and unique problems. Help support field users with a highly visible role that has a positive impact on both the department and the company. Located in Allentown, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role. For immediate consideration please contact Major responsibilities - Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Diagnose recurring technical issues and implement solutions to address the root of the problems - Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups- Familiarity with basic networking concepts - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Demonstrated knowledge of user administration and bug fixing in a client server environment - 2 years of prior experience - Prior experience with IT support ticketing systems - Strong problem-solving skills - Foundational knowledge in Cisco CCNA - Comprehensive knowledge of Microsoft Windows - Comptia A experience - Strong familiarity with Android Devices - Microsoft Windows 10 experience required For immediate consideration please contact - provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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