Customer Service Coordinator Full Time - Logistics

Compensation

: $36,180.00 - $53,850.00 /year *

Employment Type

: Full-Time

Industry

: Warehousing/Logistics



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Description:

Penske s Corporate Office is seeking dedicated Transportation Coordinators for anticipated future new business. Monitors route status and provides required information using Transportation Management Systems and electronic resources such as web portals and email. This position supports a 24/7 operation and flexibility to work weekends is required. We are looking for all shifts (1st, 2nd, 3rd)!

We will be hiring and providing training classes for this position through 2020.

This position is located at our Corporate Campus, which is 7 miles south of the City of Reading located at 2675 Morgantown Rd Reading PA 19607.

Responsibilities

Acts as the first line of contact for customer s routine reporting requirements, providing the customer with status updates as needed

Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods

Answers and processes requests received through inbound calls and emails in a timely manner

Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers

Escalates all non-routine customer inquiries appropriately to solve operational issues

Serves as the primary contact for data collection, audit, and reporting of various performance metrics

Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

Other projects as assigned by the supervisor

Qualifications:

Qualifications

Previous customer service experience is required.

High School diploma or equivalent required, Associates / Bachelors is preferred.

Bilingual skills (Spanish) are an asset.

Regular, predictable, full attendance is an essential function of the job.

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.

Work Locations: 100 Kachel Boulevard Reading, PA 19607

Primary Location: United States-Pennsylvania-Reading

Zip: 19607

Job: Logistics/Supply Chain

Penske (Oracle) Job Name: Logistics/Supply Chain

Req ID: 1914932
Associated topics: clerk, dock c, handler, intern, logistics engineer, operate, palletizer, unloader, warehouse agent, warehouseman * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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