Labor Services Representative/Trainee 1/2 (Bronx)


: $40,500.00 - $64,540.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:

70.1 TRANSFER QUALIFICATIONS: One year of permanent, contingent-permanent, or 55 b/c service as a Grade 16 or higher determined to be similar by Civil Service.

Note: For 70.1 transfers, a comprehensive list of titles approved for transfers is available through Civil Service GOT-IT at

70.4 TRANSFER QUALIFICATIONS: Candidates with (1) one year of permanent, contingent-permanent or 55 b/c service at salary grade 11 or higher AND (2) a Bachelors degree* with a passing score on the Labor Services Representative Examination may be considered for a 70.4 transfer to a Labor Services Representative, Trainee 1.

*From an educational institution accredited by a regional, national or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.

Hourly LSRs are not eligible for transfer or reassignment.

Accepting 55b/c candidates. Please provide a copy of your 55b/c eligibility letter when applying.


As a Labor Services Representative, you would assist customers and provide a broad range of services to jobseekers and employers both on an individual basis and through group presentations. You would interview customers to evaluate the nature of services desired, obtaining a complete work history including job experience, education, skills, salary ranges and job preferences. You would identify barriers to employment and develop solutions to these barriers. Intensive job placement assistance is key through developing skills-based resume, successful employment interview coaching, providing continuing job leads, conducting employment referrals and advocating for the job seeker when applying for a job. You would provide information on resources available through the Department of Labor.

Associated topics: agente de servicio al cliente, call center representative, call center specialist, client, client service, csr, rep, technical assistant, technical support, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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