Guest Services Representative (Allentown)


: $33,175.00 - $53,850.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Position Summary:To serve Nothing Bundt Cakes guests both in person and over the phone with creativesolutions in a warm and welcoming environment.
Guest Service Representatives will alsoperform side work duties for the crafting department, some light cleaning, and some clericalduties.Requirements:
* Possess a strong sense of teamwork
* Ability to follow instructions
* Has integrity
* Takes initiative
* Fits the Nothing Bundt Cakes Culture
* Has the ability to work well under pressure
* Outgoing and friendly personality
* Ability to multitask while paying special attention to detail
* Strong sales ability
* Genuine care of others needs
* Ability to work with a sense of urgencyResponsibilities may include but are not limited to:
* Abide by all NBC policies and procedures
* Uphold NBC's image and brand
* Assist other departments when necessary
* Introduce walk-in guests to our bakery and our products with a guest tour
* Assist guests with walk-in orders while using creative solutions
* Suggest balloon sales, show porcelain items, and up-sell with candles and cards
* Assist phone guests by placing incoming orders
* Give cake presentations while performing quality control tests
* Operate & balance (POS) point of sale with accuracy and efficiency
* Gather guests email addresses
* Keep samples available during all hours of operation
* Maintaining a strong knowledge of NBC's products, prices, and promotions
* Keep retail area clean, swept, neatly merchandised,
* Dust all retail surfaces twice per week, including all counter tops, and POS stations
* Duties assigned by crafting department such as fluffing bows and making design pieces.
* Track inventory and commission sales
Associated topics: agente de servicio al cliente, call center associate, call center representative, call center specialist, client, client service, customer care associate, support, technical support, telephone * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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