Inbound Sales Representative

Compensation

: $28,650.00 - $47,180.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



About Inbound Sales:

As an Inbound Sales Representative, you ll be taking calls from customers of top direct-to-consumer brands. These customers call in after seeing an ad for a product on TV. Products include cookware and other household goods. The customers you ll be talking to have already expressed interest in the products you re selling. You ll be answering customers questions and guiding them to make good purchase decisions.

It s pretty simple. Bring a friendly voice, follow a script, and you will be successful! Conversion rates are typically 40% or higher. The majority of inbound sales reps are making at least $13/hour, and top earners are making $30-$35/hour.


It s remote and flexible.

You ll be taking calls and making money from the comfort and safety of your own home.

Plus, you ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don t. You ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 24/7, giving you complete flexibility to work when it s best for you.

Inbound sales Representatives have the ability to schedule their time around peak call volume and make full-day money in just a few short hours.


Essential Functions:

  • Answer incoming calls.
  • Read a script, preferably with inflection in your voice.
  • Present offers as they come up in the script.
  • Enter data into the script as the customer gives it you to.
  • Answer the customer s questions, with most answers provided within the script
  • Provide an order summary to the customer, also as part of the script.
  • Submit the order, thank the customer, and you re done!


About You:

You ll have a critical role in the sales process. You ll be a brand steward, you ll create exceptional customer experiences, and you ll maximize every sales opportunity. At the end of every call, the customer will feel they got a great deal and made the right decision by purchasing the products and services you offered.

Prior inbound sales experience is not required. However, it will be beneficial if you are:

  • Self-motivated
  • Goal-oriented
  • Energetic and enthusiastic
  • Assertive and persuasive
  • Persistent, yet respectful
  • Resilient and adaptable
  • A determined problem solver
  • Positive and upbeat
  • A strong communicator
  • Passionate about helping customers
  • Proficient in basic computer usage

It is recommended that you have a computer meeting at least the following specifications:

  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core i5 processor 1.7 GHz or Intel Pentium 4 processor 2.4 GHz
  • Memory: 2GB of RAM
  • Browser: Internet Explorer 11 and latest version of Chrome or Firefox
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed


Taking the next steps

To become an Inbound Sales Agent, you ll start by joining the NexRep Marketplace. It s free to join and takes just three easy steps and less than 45 minutes of your time.

  • The first step is Marketplace Registration. You ll answer a few simple questions about yourself and go through a few interactive Marketplace Matching exercises. This step is intended to help us get to know you and to identify your skills and interests, and it typically takes 30 minutes or less.
  • After you register, you ll have an opportunity to schedule a call with a Marketplace Coordinator at a time that works for you.
  • Finally, the Marketplace Coordinator will call you at the time you selected. During the 10-minute call, you ll be matched with a specific opportunity and given the next steps for getting started.


What it means to be an independent contractor

Being an independent contractor means:

  • You ll sign an Independent Contractor Agreement and complete a W-9 form.
  • You ll complete a self-funded background check through a third-party service. The background check service charges a one-time fee of $25.
  • You will not be a NexRep employee and NexRep will not be your employer.
  • You ll be your own boss. No one will tell you when or how much to work.
  • You ll set your own schedule.
  • You ll be able to work from the comfort of your own home.


About NexRep

NexRep is a business process outsourcing provider founded in 2009. We have a broad network of agents creating exceptional customer experiences through customer care, inbound sales, and outbound sales.

We believe customer engagement and loyalty are built through human-focused, technology-enabled interactions. Each interaction is an opportunity to elevate the relationship.

NexGen s mission is to positively transform the lives of people working within the contact center industry.

If we can succeed in improving quality of life, we believe we ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.

It all really comes down to one simple idea: everybody wins when we put people first.

NexRep s agent network includes thousands of agents spanning across 42 states. We do not currently contract with agents in AR, CA, IL, NJ, NY, OR, RI, and WA.


Associated topics: answer, associate, call center, clerk, customer care associate, customer care specialist, rep, support, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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