Client Care Representative II - MetaBank (Allentown)

Compensation

: $31,595.00 - $53,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Job Summary:

The Client Care Rep II is responsible for assisting in the training and education of the Client Care Rep I and Seasonal Customer Service staff.

Essential Job Functions:

  • Assist in the development of the training manual for the Seasonal Customer Service Staff.
  • Assist in training the Seasonal Customer Service Staff.
  • Assist in the time verification of the Seasonal Customer Service Staff.
  • Assist with the day to day management of Seasonal Customer Service Staff.
  • Assist with staffing agencies when needed.
  • Assist with seasonal employee records.
  • Assist with detailed phone reports and call forecasting.
  • Perform other duties as assigned.
  • Job Qualifications:

  • High School Diploma required, Bachelors degree preferred.
  • One year call center or help desk experience required.
  • Spanish speaking a plus
  • Must be able to work overtime, including Saturdays and Sundays during peak season.
  • To succeed in this role, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

    MetaBank is an Equal Opportunity Employer/Disabled/Veterans


    Associated topics: associate, call center associate, customer service, customer service representative, intern, service agent, service specialist, technical assistant, technical support, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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