Customer Service Representative - Hiring Now!

Compensation

: $39,300.00 - $58,970.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Class starts July 27th!

This position would qualify for up to $1,000 in sign-on bonuses!!!

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:
Interact with customers by telephone, as well as e-mail, mail and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests in order to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments.

Preferred Skills/Experience:
Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
High school diploma required, Associates/Bachelors Degree preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.

Keywords: Customer Service, Call Center

Contact Email: ...@mediacomcc.com



Job Requirements:

Associated topics: agente de servicio al cliente, call center representative, clerk, coordinator, customer service, intern, internship, technical assistant, telephone, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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