Help Desk Support (Bronx)

Compensation

: $60,785.00 - $105,470.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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We are looking to hire a Helpdesk Analyst to be an integral member of the technology team that supports the business and team.

Job Responsibilities:

  • Administer windows servers, personal computers, printers, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
  • Support for Windows 7, 10, OS X 10+
  • Perform network address assignment.
  • Evaluate and modify system's performance.
  • Test Disaster Avoidance Plans.
  • Assign configuration of authentication and authorization of directory services.
  • Assist users on daily issues that arise with computer, mobile device or account issues.
  • Mobile phone troubleshooting (iPhone, Blackberry, Android).
  • Must be available during and after office hours.
  • Web application support, remote access support, phone support
  • Device maintenance, desktops, laptops, printers.
  • Requirements:

  • BS degree in Computer Science, Engineering or equivalent
  • Knowledge of Windows and Apple operating systems.
  • Understanding of the following protocols: DHCP, DNS, SMTP, Telnet, PING, MAC.
  • Understanding of the following Technology: VPN, VOiP, WiFi, VLAN Routing
  • Good knowledge Microsoft Office products
  • Knowledge of Microsoft Active Directory
  • Understanding of Subnetting
  • Understanding the OSI model and TIA cabling standards
  • The following are not required but are a plus:

  • Understanding of Active Sync, Blackberry Enterprise Server
  • Active Directory, Office365.

  • Associated topics: assist, help desk, network, pc, support analyst, support specialist, technical, technical support, technical support specialist, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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