Call Center Rep

Compensation

: $36,180.00 - $53,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Job Summary: Receive and process telephone calls for Lehigh Valley Health Network on the I/S Call Center tele-management and paging system. Provide assistance when needed to other Call Center employees. Receive various types of calls: Hospital, Paging, and Answering Service. Address patient/patient family inquiries and route to the appropriate departments when necessary. Minimum Requirements: HS Diploma or equivalent One year of direct customer service experience Must be able to work in a team setting, as well as interacting with other I/S personnel and Management. Must be able to handle multiple tasks and interact well with other healthcare professionals. Must have a pleasant, even disposition and be able to handle a crisis in a calm and efficient manner. Must be able to handle multiple tasks and roles, as the business needs dictate. Must be capable of taking accurate messages. Preferred Qualifications: 1-3 years of call center experience Licensure and Certifications:#No #",
Associated topics: agent, associate, call center associate, client service, coordinator, customer care, intern, system support, telephone, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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