Customer Service (Work-From-Home + Sign-On Bonus)

Compensation

: $29,880.00 - $39,850.00 /year *

Employment Type

: Full-Time

Industry

: Telecommuting/Work-At-Home



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Position: Customer Service (Work-From-Home + Sign-On Bonus)

Work Hours: Shifts between 7:00 am 11:00 pm

Work Days: Monday - Friday; Rotating weekends, Every Saturday or Every Sunday

Paid Training Hours: 8:30 am 5:00 pm for approx 1 week

Status: Full Time or part Time

Be an Essential Part of Our Team

We are looking for compassionate individuals interested being part of an essential support team in the field of health care. Our technical support associates play an important role in helping individuals access telehealth services. This includes enrollment, password resets, website and app assistance and troubleshooting, and more.

If you re a compassionate individual that is passionate about helping others, and can help them navigate online, we encourage you to apply as a work-from-home technical support associate with Five Star Call Centers.

This position is work-at-home for individuals living in Watertown, SD, and the surrounding area.

Why work-from-home with Five Star Call Centers?

  • Work from the comfort of your own home
  • Steady employment throughout the year
  • Choose your own dress code no need to buy new clothing
  • Save on commuting expenses like gas and car maintenance
  • Flexibility to work with your children or other family members right at home
  • We provide the technology, you provide the internet and home office

Five Star offers benefit package options and a sign-on bonus.

Benefits-at-a-glance - click for more details

Sign on Bonus - After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO

Position Responsibilities

  • Efficiently and professionally handle customer calls of Five Star clients
  • Accurately provide information regarding the call
  • Successfully members find resources by using problem solving skills
  • Skillfully change from one task to another without loss of efficiency or composure
  • Successfully complete all training sessions
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding in all internal and external customers
  • Remain positive and professional in all internal and external customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

  • Work independently
  • Type at a minimum 30 words per minute
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English

Education and Experience

  • A high school diploma or GED is preferred
  • Previous 1 year customer service experience required
  • Must be at least 16 years of age

Required Skills/Abilities

  • Regulary required to sit
  • Regulary required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required
***Must be able to pass a background check.

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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