Customer Service Associate (Sign On Bonus)

Compensation

: $29,880.00 - $39,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Position: Customer Service Associate (Sign-On Bonus+Work-At-Home Opportunity)

Work Hours: Shifts between 8:30a-8:00pm

Work Days: Mon-Fri & Every Other Weekend

Paid Training Hours: 8:30am-4:30pm for approx 1 week and 1 day(Mon-Fri)

Status: Full Time

Do you have a passion for hunting, fishing, camping, and everything outdoors? Then we have a new career for you! We re hiring associates to support customer service for a well-known, national outdoor retailer.

We re looking for experienced customer service associates with a drive to provide exceptional customer service. Associates in this position need to be good with computers and online learning environments. As an associate, you ll take customer orders and support customer inquiries. While you don t have to be an avid outdoor enthusiasts for this position, it s a bonus if you share the same passion for the outdoors as our customers!

Five Star offers benefit package options and a sign-on bonus.

Benefits-at-a-glance - click for more details

Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO

**This can be a work from home position after training is completed in the office and if you meet the work at home guidelines. Work at home opportunities come after a 120 day work commitment with Five Star and are granted based on performance and business needs. Work at home opportunities are not guaranteed.

Position Responsibilities

  • Efficiently and professionally handle customer calls of Five Star clients
  • Accurately provide information regarding the call
  • Successfully members find resources by using problem solving skills
  • Skillfully change from one task to another without loss of efficiency or composure
  • Successfully complete all training sessions
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding in all internal and external customers
  • Remain positive and professional in all internal and external customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

  • Work independently
  • Type at a minimum 30 words per minute
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English

Education and Experience

  • A high school diploma or GED is preferred
  • Previous 1 year customer service experience required
  • Must be at least 16 years of age

Required Skills/Abilities

  • Regulary required to sit
  • Regulary required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

***If an offer of employment is extended you will be required to take an onsite drug test.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.


Associated topics: answer, call center associate, clerk, phone, platform support, product support, representante de servicio al cliente, representative, technical support, telephone * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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