High Net Worth Service Associate

Compensation

: $36,910.00 - $56,340.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Job Description:
As a High Net Worth Representative, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
* Series 7 required
* Series 63 or ability to obtain within 90 days
* 2-3 years of previous financial services experience
The Skills You Bring
* Broad based knowledge and understanding of general financial planning concepts
* Proven customer service, client support and problem resolution skills
* Strong verbal and written communication skills
* Ability to effectively influence others
* Robust time management and organizational skills
The Value You Deliver
* Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
* Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client
* Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
* Collaborate with internal business partners to research and resolve complex client requests
* Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.
We welcome those with experience in jobs such as General, General, and General and others in the General to apply.

Associated topics: call center associate, client service, customer care representative, intern, internship, representante de servicio al cliente, representative, service agent, support, technical support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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