: $36,180.00 - $53,850.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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This position acts as an intermediary between the organization and the customer to meet the customer's need for information, support, assistance, reports and training. The customer liaison helps the organization understand the customer's needs, expectations or difficulties by creating positive relationships with hospital and health system departments, physicians and their staff, employees, patients and their family members regarding a variety of hospital and health system services and programs. Using critical thinking skills, the employee will interact with customers to provide and process information in response to inquiries, concerns and requests about Excela Health services using a vast arrangement of technical resources that will allow the organization to maintain focus on the needs of our communities. The employee is ultimately responsible for creating an exemplary customer service experience that encourages an ongoing relationship with the organization, while focusing on the customer's needs at all times.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values.

Previous customer service experience. Previous telephone experience. Previous experience using the entire Microsoft Office package. Proficient Spelling Skills. Functional Skills on PC and Related Software. Proficient technical skills with the ability to learn new applications. Knowledge of basic office equipment, such as copier, scanner, fax machine, etc. Proficiency in Microsoft Office including Access. Excellent communication, interpersonal and organizational skills. Ability to communicate with all members of the health care team. Independent thinking and decision-making ability. Ability to pay close attention to details. Proficient oral and written communication skills. Ability to multi-task and prioritize assignments. Demonstrates strong influencing and closing skills. Must be able to speak clearly and professionally.

Preferences: Medical Terminology. Two-years customer service or Call Center (inbound) experience. One-year physician relation experience.

Must be available to work overnight shifts as this position requires overnight work.
Associated topics: client, coordinator, customer care, customer service, customer service associate, product support, representative, technical support, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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