Customer Service Representative- Bilingual English/Spanish (Bronx)

Compensation

: $40,500.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Customer Service Representative

Amazing Home Careis actively seeking a motivated and experiencedFull-Time Customer Service Representative. The ideal candidatewill have excellent social skills and be fluent in both English and Spanish.

DUTIES:

  • Handle customer inquiries by phone and email effectively and efficiently
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system, and update existing customer information
  • Process forms, applications, and qualifications.
  • Identify and escalate priority issues as they become relevant
  • Follow up on customer calls where necessary
  • Document all call information according to standard operating procedures
  • QUALIFICATIONS:

  • 1+ years in a customer service environment
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Word and Excel
  • Strong understanding of medical terminology
  • Problem analysis and problem-solving capability
  • Attention to detail
  • Thrive in a fast-paced environment
  • Must be able to work as a team member
  • Bilingual English/Spanish
  • About Us:

    Centers Health Care is a fully integrated post-acute care continuum offering rehabilitation and skilled nursing services in more than 45 locations covering five states. In addition, we provide special services including in-patient and home dialysis, ventilator care, and care for those with Alzheimers. The Centers Health Care family offers Urgent Care, Managed Care, Adult Day Health Care, and Assisted Living services, as well as every level of Home Care. Centers is well known for our commitment to our employees, offering outstanding ongoing training and development, career advancement opportunities, competitive pay rates, generous compensation packages and more.

    CentersHealthCare.com/careers

    Equal Opportunity Employer M/F/D/V


    Associated topics: agente de servicio al cliente, answer, call center representative, client, coordinator, customer care associate, customer care representative, service representative, support, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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