Default Loan Servicing Associate


: $52,325.00 - $116,190.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Default Loan Servicing Associate I.


  • Handle inbound and outbound calls using internal dialer application

  • Maintain daily departmental standards and expectations relative to productivity measurements

  • Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts.

  • Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options.

  • Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection laws.

  • Obtain quality right-party contact in an effort to resolve delinquency while meeting and exceeding investor, client, and company requirements.

  • Document loan files for all communication regarding incoming/outgoing phone calls.

  • Other duties as assigned.


  • Associate s degree or equivalent collections/call center background.

  • Up to 2 years collection call center experience preferred.

  • Excellent interpersonal, oral, and written communication and presentation skills with strong negotiation skills

  • Strong organizational skills to multi-task and meet deadlines

  • Ability to work in a team-based atmosphere, be coachable, and perform in a helpful and learning culture

  • Ability to operate and keep up in an upbeat and fast work environment

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

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Associated topics: associate, call center, clerk, csr, customer care representative, customer care specialist, internship, product support, service, service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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