Help Desk Analyst (Allentown)

Compensation

: $61,120.00 - $100,550.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Help Desk Analyst

Philadelphia, PA

Long Term Contract

As a Help Desk Analyst, you will be responsible for the technical support for levels 1 - 3 of all internal employees during the Epic Go-Live. This support will be conducted 100% over the phone for all our clients internal employees. This individual will be using ServiceNow ticketing system supporting upwards of 50 calls per day. This team is growing as our major healthcare client is about to go live with Epic, an EMR application throughout the entire organization. This will affect the workflow of all internal employees, flowing over into the need for extra support within the Help Desk team. Our client is looking for high energy and reliable individual who has a passion for customer support.

Experience Needed:

At least 1 Year of Help Desk Support experience

Experience in a higher call volume environment and providing technical support over the phone

Active Directory password resets and user administration

General technical troubleshooting: Microsoft Office suite, printers, laptops, etc.

Healthcare experience preferred but not required

Responsibilities:

Taking over 50 calls per day supporting level 1-3 technical issues

Redirecting technical support calls to the appropriate team internally as needed

Differentiating and reverting networking, security and Epic specific issues to the appropriate

team.

Following and creating documentation surrounding incoming tickets

Providing high level of customer service to all internal employees

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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