Field Service Representative - Third Class - Aqua America, Inc (Allentown)


: $36,180.00 - $53,850.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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At Aqua, we know that water is a precious resource one that plays a critical role in sustaining life. Thats why we take seriously our mission: protecting and providing Earths most essential resource. At Aqua, we are guided by a set of principles that embody the character of our company and inspire our work together. They are embedded within our business practices and our behavior. We are proud to be united by integrity, respect and the pursuit of excellence to be the best we can be for the customers and communities we serve.

Together, the women and men of Aqua America serve 1 million customers across eight states. Aqua uses science, technology, capital investments, and amazing talent to provide communities with clean, safe drinking water and responsibly return wastewater to our rivers and streams. Join our team and make a difference!

An opening currently exists for a FIELD SERVICES REPRESENTATIVE - THIRD CLASS . This position will work a TUESDAY through SATURDAY schedule . Location Great Valley, PA Meter Operations.

The applicant selected to fill this position will be required to:

  • Must have a valid driver's license.
  • Highly recommended that the candidate be a licensed Journeyman or apprentice plumber.
  • Must have mechanical aptitude for the installation, repair & replacement of meters and meter related materials ranging in size from 1/2" through 2" in diameter.
  • Have the mathematical background to interpret meter readings and analyze consumption.
  • Must have knowledge of the Company's and OSHA's safety regulations.
  • Must be able to read and interpret pipeline / construction plans as it specifically relates to Meter Operations.
  • Must be capable of using a computer / tablet and have working knowledge of Service Link, Aqua GIS, AIMS, AMRA, Banner and Microsoft Office.
  • Be physically capable of lifting up to 85 lbs.
  • Must be available for overtime when needed, as well as work after scheduled hours, holidays and weekends.
  • Perform all other tasks or special functions as directed by supervisor.
  • The hourly rate of pay is $32.50## per hour.

    ##All employees hired or entering the bargaining unit on or after December 1, 2003 will receive three dollars ($3.00) per hour less than the classification wage rate. The wage reduction will be returned in one dollar ($1.00) increases once a year over a three (3) year period. Employee will receive annual contract increases.

    A written examination may be given along with a field test.

    Applicants for this posting may access their personnel file only one time for up to one hour during the five-day posting period so that they may review previous testing material.

    Please review the details of this job carefully. It must be understood that the person selected to fill this position must accept.

    All interested employees should apply during the posting period. Those union employees with one year or more in their current department will be considered first, if there are no successful candidates from this group, then union employees who have applied and have less than one year will be contacted as applicants.

    Interested applicants can apply online through Workday, however, they must also notify their supervisors in writing on or before Wednesday, November 27, 2019.

    Associated topics: answer, call center, customer service representative, customer service specialist, rep, representante de servicio al cliente, service, system support, technical support, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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